Thank you for your interest in our service.

By agreeing to these Terms and Conditions (Terms of Business) and signing up as a Client, you agree to be legally bound by them, including those incorporated by reference.

Please read these terms carefully. If you do not accept the Terms and Conditions stated here without modification, you may not use the services.

Furthermore, we reserve the right to change or amend these Terms and Conditions of Service at any time and without giving any prior notice to you. We therefore suggest that you refer to the terms and conditions on a periodical basis.

These Terms and Conditions (the “Agreement”) shall prevail in the event of any conflict between these Terms and Conditions and any terms and conditions appearing anywhere else.

If any provision of these Terms and Conditions is held to be unlawful, invalid or unenforceable, that provision shall be deemed severed and the validity and enforceability of the remaining provisions shall not be affected.

I-Support Business

I-Support Business is the trading name of Osoco Ltd, a company registered in England and Wales, Company Number 07756496, at 49 Station Road, Polegate, East Sussex, BN26 6EA.

We are registered with the ICO and we are licensed and supervised by HMRC under the Anti Money Laundering Regulations.

Any reference to “us”, “we” “The Company” “the Provider” or “I-Support” means I-Support Business/Osoco Ltd.

Any reference to “you”, “your”, “the customer”, “the Client”, “the Subscriber” or “your company” means the person or company, firm, organisation or authorised person of the company or individual for which the service is provided in accordance with these terms and any other terms of business expressly agreed between us.

1: Website

1.1 Osoco Ltd (trading as I-Support Business own and operate the website www.i-support-business.co.uk. Osoco Ltd provides virtual office and company formation (“the Services”) at its offices (“the Address”), details of which may be found on the Company website.

1.2 By using this website you hereby acknowledge that you have read, fully understood and agree to be bound to these Terms and Conditions of Service together with all applicable laws and regulations which are construed in accordance with English law and operate in addition to your statutory rights.

1.3 Should you not agree to be bound by these Terms and Conditions of Service then you must refrain from using the site.

1.4 We will endeavour at all times to maintain the information contained on our website and keep it as up-to-date and as accurate as possible but do not guarantee that information is wholly complete, reliable or free from errors.

1.5 Use of our website is entirely at your own risk and we will not be held responsible for any loss of data, lost profits or any other related damages resulting from your use of our site.

1.6 Furthermore, we reserve the right to change or amend these Terms and Conditions of Service at any time and without giving any prior notice to you. We therefore suggest that you refer to the terms and conditions on a periodical basis.

1.7 All materials contained on our website, including (but not restricted to) images, data, illustrations, designs, photographs and all other such material are owned exclusively by Osoco Limited and should not be used or published elsewhere without our express written consent.

1.8 Information provided on our website is completely free of charge but is for information purposes only and does not constitute legal, accounting, company formation or other professional advice, and it must therefore not be relied upon as such.

1.9 You may view and print a copy of website content for your personal use only but may not alter the content thereof in any way whatsoever. Any rights, title and interest in our website content is not automatically transferred to you by copying or downloading any of our material, nor do we deem the information provided therein to be free from errors.

1.10 Should we choose to include links to third party sites on our website then these will not be controlled or managed by us; nor do they represent any endorsement of the site or service.

2. Our Privacy Policy

Please review our Privacy Policy since this also governs your visit to our website and is incorporated into the Terms and Conditions of Business. To access this Policy, please click on the link in our footer of the website.

3 Agreement

3.1 You confirm that you have written authority to bind any business, charity, individual or company on whose behalf you act to use our service.

3.2 This agreement and our privacy policy constitutes the entire agreement between us and supersedes any previous agreement both written and spoken.

3.3 An Agreement shall continue from a given period start to period end, unless you have failed to pay any advance fees due. In these circumstances the service will be terminated after our 30 day rule. Otherwise an agreement may be cancelled by either party and at any time provided that 30 clear days’ notice is given in writing.

3.4 The Client has entered into this Agreement for the provision of Services by The Company as detailed by their online application and by the confirmation email sent by and from the Company.

3.5 Any clerical, typographical or other error or omission in any price list, quotation, sales literature, acceptance of offer, invoice or other document or information issued by the Company shall be subject to correction without any liability on the part of the Company.

3.6 It is the Client’s responsibility to cancel their account within the terms of this Agreement if they do not wish to renew the services.(see Section 32 – Cancellation)

4. Service Provision

4.1 We will at all times take reasonable and practicable steps to ensure the accurate and efficient dealing with all communications received on your behalf and that mail is handled in accordance with your specific instructions. These should be clearly detailed on your application form and in your online account.

4.2 We do not make any guarantees concerning turnaround times for delivery or receipt of mail. We will endeavour to forward mail in accordance with instructions placed at the time of ordering however we are not liable for delays due to postal services (any systems or human failure) or external factors beyond our control with mail being delivered to or sent from our offices or for any immediate or consequential loss whatsoever.(including loss of profit, nor for any liabilities, costs, claims, demands or expenses arising from any event beyond its control)

4.3 No warranty or liability is accepted by us, our staff or agents in relation to services provided, nor for any losses or damages suffered by you which shall include money, valuables or loss of business, however so caused.

4.4 We reserve the right to cancel, change or amend our mail service without notice.

4.5 We reserve the right to change the address used for our mail services at any time if deemed necessary.

4.6 There may however be occasions due to system failure or other circumstances where our service levels may be affected, in such cases reserves the right to alter the service until such time as we are able the resume normal services.

4.7 It may be necessary to terminate our contract with you and we reserve the right to do so with immediate effect. In such extreme situations we would endeavour to provide reasonable notice.

5 Using the Address

5.1 By purchasing any of the Services offered by the Company the Company has given the Client the right to use the Address for a limited term, the use is dependent on the service purchased as laid out in sections 6-10)

5.2 The Client is not permitted to state to any third party they have a physical presence at any of the Company’s Address(es), nor assert to any government authority that the Client(s) are resident at the Address.

5.3 The Company reserves the right to disallow categories of business as the Company sees fit.

5.4 The Company reserves the right to refuse to offer service to businesses whose activities are illegal under British law, or which may be judged immoral by the management of the Company, or which may draw the negative attention of UK regulatory authorities (or the public) to the business, employees or the Address of the Company.

Businesses in the following niches are not permitted to use any of the Addresses: Adult, Alcohol, Gambling, Financial Services (Cryptocurrencies, Insurance, Investments, Loans), Firearms, and Pharmaceutical. (please read section 34 for a comprehensive list)

5.5 The Client is not permitted during or after the term of this Agreement to carry out any act or make any omission that may damage the goodwill or reputation of the Address or Company or that may bring the Address or the Company into disrepute.

5.6 Clients are expected to run their business and personal affairs in good standing and in an honourable manner while using our services. We reserve the right to terminate this agreement if we believe this condition is not being met. This includes but is not limited to accruing bad debt, having complaints about how your business is conducted, your business causing offense to the public, using our services to hide from authorities, using our service for the purpose of defrauding others.

5.7 The Client’s mail must be addressed in the format:

Business Customers – Your Company Name and the Address, or Director Name, Company and the Address.
For individuals using the Mail Forwarding Service – Name and the Address

i) The Company will not be held responsible for delays or non-delivery of mail arising out of using a different address format.
ii) If the Company becomes aware, through its routine checks, of the use of its Ad dress in a format other than the aforesaid it may inform the Client to make the ne cessary changes.

5.8 Client mail delivered at the London Address will not be made available for collection. Collection from our Sussex address is our discretion only.

5.9 The Company accepts no liability for mail that cannot be proven to have been delivered to the Address. Proof of postage shall not constitute proof of delivery.

5.10 Contact Information. It is your responsibility to update all contact information and your mailing address is complete and wholly correct using your admin control panel. Failure to keep all contact information (including mailing address, email address and telephone number) up to date can result in the suspension of your service.

5.11 We are not liable for forwarding mail of any kind to an address provided by you that has been entered incorrectly.

5.12 The Customer authorises the Company and any of its representatives to sign at their discretion on the Customer’s behalf for any deliveries addressed to the Customer’s mailbox address.

5.13 We will not accept any mail that requires cash or payment on delivery.

6 Registered Office Address

6.1 We provide an address for use as a Registered Office address for UK registered Limited Company, Charity, CIC or Limited Liability Partnership (LLP), it gives the Client the right to use the Address at Companies House and as the Client’s Registered Office Address in all official communications with Companies House and HMRC.

6.3 You understand and agree that any mail other than statutory mail from HMRC and Companies House will be returned to sender unless you have also purchased an All Mail or Business Address Package which is current and active.

6.4 If you only apply for the registered address service we would expect you to have a “trading/business” address for your customers/suppliers. You will be asked to provide this address during the application process. Incorrect use of our address can result in cancellation without a refund.

6.5 Registered Office customers may use a maximum of one company per service purchased. This service is non-transferable.

6.6 Customers agree to only use names/company names/brands they have proper rights to use and to not attempt in any way whatsoever to sub let the service to third parties.

6.7 Once you have purchased our services you will be sent an approval email, and it is the customer’s responsibility to inform all applicable parties of the change of registered office or to register the company. It is the customers responsibility to ensure they have correctly registered their chosen names after purchase or changed the registered address at Companies House.

6.8 It is the customer’s responsibility to ensure they comply with their company’s legal obligations and filing dates. We cannot be held liable for any failure of the client to act on their obligations to their company.

6.9 It is the customers responsibility to notify us of any legal change of company name and upload proof of name change.

6.10 The Certificate of Incorporation should be uploaded into your online account during sign-up. Companies Register should also be uploaded, unless the company is using a separate SAIL address. It is the customers responsibility to ensure that all registers are up to date.

7 Directors Service Address

7.1 Purchases, after June 2024, of the registered office address service includes the Director’s Service Address and gives the Client the right to use the Address as the Client’s Director’s Service Address with Companies House.

7.2 The fee covers all company directors and is to be used only at Companies House for the Company Name on your Registered Office Application. The Directors Service Address is NOT to be used for additional companies at Companies House.

7.4 Clients signed up prior to June 2024 -If you are found to be using the Directors Service address without payment, you will be charged the appropriate fee and by using the address you agree that these fees are payable. Your account will be suspended and no mail forwarded until the fees are paid.

7.5 Any personal mail or business mail addressed to a Company Director that is not from Companies House will be returned to sender. The adress is not to be used for HMRC self assessment purposes.

7.6 All mail from Companies House and HMRC will be opened, scanned and emailed to the email address on your account. Mail will be posted if you have selected this option on signing up for our services.

8 Change of Registered Office and Directors Details

8.1 If you have requested that we amend your company details at Companies House using the webfiling service, you agree to provide us with your authentication code and authorise us to submit electronic documents, forms and data to Companies House on your/your companies behalf.

8.2 If services are cancelled, terminated, or shall expire as a result of failing to make the required payment, you are granting us authorisation to file the statutory forms required to terminate these services. You authorise us and consent to us, using the authentication code to change with immediate effect your Registered Office Address or Service Address to your residential address or other address provided by you.

9 Using our Address at Companies House without payment

9.1 We may also submit documents or forms to Companies House and other bodies to inform them of suspect or illegal behaviour and incorrect listing information and/or to change the address (away from our address) of any company or director using our address without paying the appropriate fee or without our permission. For example, we may submit an RP07 form to Companies House to dispute the Registered Office address. Companies or Directors found to be using our address without payment or payment of subscriptions or annual renewal fee will be using our address without permission and we will take action.

10 Business Address

10.1 Purchase of the Business Address Service gives the Client the right to use the address on websites, business cards, letterheads, general correspondence, trademarks and patents and as a contact address for the sole purpose of receiving and forwarding mail.

10.2 The business address (for purchases after June 2024), includes the use of the address as a registered office address or directors service address – limited companies can purchase these separately if required.

11 All Mail Package (legacy clients)

The All Mail package service includes the registered office address, directors service address and business address as described above.

12 Mail Forwarding for Individuals

12.1 Purchasing the Mail forwarding for individuals allows the customers to use the address for personal use only. Purchasing this service does not allow you to use the address to give the impression that you are resident at the address, the use of the address for voter registration, benefit claims, vehicle registration at DVLA is not permitted.

13 Forwarding of Customers Mail

13.1 If you choose to have business or personal mail forwarded then we will request an appropriate deposit to cover the cost. This fee is non-refundable but may be transferred to a similar service at our sole discretion.

13.2 Post will not be forwarded for trading names that have not been registered with us and paid for.

13.3 Standard letters are forwarded in an envelope by the postage requested by you, applicable Royal Mail fees are deducted from your deposit.

13.4 If a client changes their contact/forwarding address to an overseas address during the 12 months they will be subject to the overseas rate as advertised on the website. Any change in address requires new proof of address evidence. (see ID section)

14 Forwarded mail returned

When forwarded mail is returned to us (for example but not limited to: no collection from local post office, refused by addressee or customs declaration) we will notify you and ask for alternative forwarding option. If response is not received within 14 days from our notification email, mail will be returned to sender without further notification.

15 Post Scanning & Storage

15.1 For clients who are on a post scanning account, we will hold your mail for 7 days after receiving the item.

15.2 Registered Office official post will be shredded after 7 days, unless you have a business address or All Mail Package and requested the official mail to be posted after scanning, with an up to date mailing deposit amount which can be used to forward your mail to the selected forwarding address.

15.3 Business Address Post+ and All Mail Package (legacy clients) clients with mailing deposits are entitled to request any scanned mail to be posted within a 7 day period, after this period it will be securely destroyed. On sign up you will notify us, should you wish scanned mail to also be posted otherwise you should inform us via email that you would like this forwarded within the time frame, normal postage rates apply. If there is any material that is not suitable for scanning (such as a bank-card or cheque) then it will not be scanned, instead, the hardcopy will be posted to the customer.

15.5 Business Address Post, Post+ and All Mail Clients (legacy) that have purchased monthly scanning will have all C4 and C5 letters scanned except any junk mail, magazines, catalogues and brochures.

16 Post Holding/Document Storage

Fir post and Post+ forwarding clients that choose the monthly forwarding options w provide a mail holding service for future forwarding on payment of our fee. We will securely file your mail until the end of the calender month and it to be forwarded or your mail holding services are cancelled or expired. If there is no mailing deposit, the mail will be securely destroyed. 

17 Receiving Parcels

17.1 We can only receive parcels at our Sussex Address, no parcels are accepted at our London Address.

17.2 Parcels received for cancelled or expired accounts will be rejected or returned to sender.

17.3 All mail and/or deliveries are taken in entirely at your own risk and we will accept no liability or responsibility whatsoever for any losses, shortages, damages howsoever caused or any consequence arising from the receipt of items at its Address(es).

17.4 Parcels delivered to our office will be held for 30 days from the day we receive it free of charge. During this time, arrangements must be made for it to be forwarded.

After the initial 30-day period, a storage surcharge of £2.50 per day will be attracted for another 30 days until the parcel has been collected. Any storage surcharges accrued must be paid for before the parcels can be released.

17.5 We require 48 hours’ notice if you are expecting a parcel. Please email with details of your delivery (with tracking details) as soon as these are known to you. If we are not made aware of your delivery, then we remain at liberty to refuse your parcel.

17.6 The Company reserves the right to dispose of any unsolicited or unannounced items received at the Address(es), at its sole discretion.

17.7 Should you require us to arrange a courier on your behalf there will be an administration fee of £10 which will be added to the courier’s fee and this needs to be paid in advance of collection.

17.8 The Company reserves the right to return to sender any unannounced parcel or any parcel which is, in the opinion of the Company and its staff, too large or too heavy.
We do not accept any parcels weighing heavier than 20kg.

18 Opening and Handling your mail/parcels

18.1 We will open your mail if you have requested us to scan and email/upload your post. We may also be required to open mail if we are unable to identify who the mail is for i.e. do not recognise name on address or address not clear. We will notify you via email if we have had to open your mail in such circumstances.

18.2 We may also need to open and verify contents and value of items in your parcels if we are required to forward them overseas, due to customs declarations.

18.3 It is not routine for us to open any other mail, however, we do reserve the right to open and inspect any mail received at our address if we think it necessary. This can include, address being used without our permission, suspicious packages, item is damaged and needs repackaging.

18.4 We reserve the right to return to sender, report to the appropriate authorities, or dispose of any mail if it breaches our terms.

19 Uncollected Parcels

19.1 We will notify clients that a parcel has been received at the address.

19.2 We will hold parcels for a maximum of 60 days.

If the client fails to collect the parcel within 30 days after the initial 30 days where we hold the parcel free of charge, we will dispose of the parcel through a secure approved method.

19.3 Any surcharges accrued may still have to be paid at our discretion.

19.4 We reserve the right to dispose of parcels earlier than the stated 60 days.

20 Junk Mail

20.1 We can identify obvious junk mail, and will remove this from your post; however we cannot guarantee this 100% so you may receive some.

21 Refusing Your Mail

21.1 We may in our discretion refuse to accept delivery of any item for any reason, for example

• Insufficient deposit to forward mail
• Outstanding payments
• You are breaching our condition’s
• The volumes of mail are unreasonable in volume and/or unreasonably large.
• Any item that is addressed to a business/company/individual not listed with us
• The service is being used for storage or delivery of items of value. (This Service is not to be used for the storage or delivery of items of value. The Company has no knowledge of the value of any item of mail and will not accept notification of value. The liability of the Company in respect of any damage or loss is limited to £5 for each claim and in aggregate shall not exceed the amount of the Payment in any Term.)

22 Insurance for Parcel and Mail Forwarding

22.1 Clients should ensure adequate insurance for Parcels and Mail being forwarded by us from our premises. If cover is required, it is the client’s responsibility to notify us prior to the parcel being shipped, when we will advise or arrange suitable cover. We accept no liability for loss/damage goods in transit outside this insurance cover, if arranged.

22.2 Clients arranging their own shipping are not covered by our insurance. Goods are not insured whilst on our premises. Goods of high value should be brought to our attention.

23 Courier and Third Party Collections

If a client chooses to have an item collected from the office by a third party such as a courier, we accept no responsibility for any liability for damage, loss, incorrect or missing items being collected. The clients agree to proceed at their own risk.

24 Change of Address

You shall notify us of any change of address or contact details at the soonest opportunity, by updating your online dashboard or in writing or by email. We reserve the right to suspend or terminate your service if we are unable to contact you in an appropriate manner.

25 Non-Active Accounts

25.1 An account will be classed as non-active if there is a cancellation by the client, or the provider or if the subscription and account has expired.

25.2 If the account has expired we provide 3 weeks suspension period, where mail will be held. After a further 1 week your account will be cancelled and classed as Non-Active. Non Active accounts will have all mail returned to sender.

26 Fees

26.1 Prices for all services are displayed on the website. We reserve the right to change these prices from time to time without notice.

The prices displayed may exclude VAT, please check the final price on the prices page or at checkout.

26.2 By placing an order, you agree to pay the price advertised on the website. Payment for all services ordered on the website shall be made in full in advance of the provision of services. By purchasing you agree that the period paid for is a minimum term. When cancelling your service early you accept that you will not be liable to stake a claim to a refund for any part used service.

26.3 Fees are payable monthly or annually in advance as indicated on the Website.

26.4 If the Client registers on an incorrect tariff or selects the wrong Service the Company will invoice the Client for the difference before activating the Services.

26.5 The Company reserves the right to charge customers’ stored card details any outstanding fees owed, whether such fees are owed due to a technical error on the Website, or due to administrative oversight.

26.6 The Company also reserves the right to retain Client credit or debit card details to this end until such time as the Client ceases using the Company address or addresses publicly.

Your acceptance of these Terms and Conditions means you are granting us continuous payment authority of the card used to purchase the original service (or an alternative one, if supplied), for renewable services – fees due will be processed on the card originally used to purchase the service (or an alternative, if supplied) on the date of renewal.

26.7 Transferring of services. Our services are sold per company. Service can be cancelled by account holder at any point; however any remaining service for that company cannot be transferred to a new company.

26.8 We have different prices dependent on location of our offices and location of where the client is based and forwarding address (i.e. in the UK or overseas). Clients changing their forwarding address from UK to overseas and vice versa, will be liable for the appropriate price as displayed on our website.

26.9 No additional fees are charged for filtering Client’s junk mail, returning to sender unwanted post, or a separate holding fee for mail kept on file for a maximum of 7 days

27 Deposits

27.1 If you have your mail forwarded physically by Royal Mail or courier you are required to provide us with a mailing deposit – you can select the amount on sign up.

27.2 When your postal deposit drops below £5 (for UK forwarding) or below £7 (for overseas forwarding), we will ask you to top it up. If not received and your deposit is spent, your account will be on hold. We will contact the client to request the mail deposit be topped up. Failure to top up or add money to your deposit after 30 days will result in your mail being returned to sender without further notification.

27.3 For clients on subscriptions you can set up automated top ups for a selected amount.

28 Discounts

28.1 The Company may offer customers and Clients discounted rates for Services(s) during registration, adding services (post registration) and at account renewal.

28.2 Introductory offers are available only at point-of-sale and may not be applied to subsequent purchases.

28.3 Existing Clients may not open new accounts to replace old ones, for the same companies or trading names, to take advantage of introductory rates.

28.4 Discount codes cannot be used in conjunction with any other offer. Discount codes can only be used once per customer, per transaction.

29 Refund Policy

29.1 If you have purchased our services but have not used the address within 14 days, you can receive a refund less a £10+vat admin fee. If you have used the address at Companies House, online or anywhere else, then no refund will be provided.

29.2 No refund will be made of any payment after 14 days from the date of purchase.

29.3 Any unused postage or scanning Deposits at the end of the contract are non-refundable but may be transferred to a similar service at our sole discretion.

29.4 The method of refund is at the Company’s discretion and any bank charges incurred will be deducted from the amount being refunded.

30 Ordering

30.1. Orders placed via the website are judged to be an offer of purchase by you for the stated services. All orders are subject to acceptance by ourselves and we reserve the right to refuse orders that do not comply with our terms and conditions.

30.2. You are responsible for checking the order placed and to ensure that you understand the choice you have made. It may not be possible to alter orders once they have been accepted. Please contact us on 01323 484542 if you have any queries concerning the order you are placing.

30.3 In order to activate the virtual address service the Customer is required to provide:

The full name, address, date of birth and telephone number of all persons for whom mail is to be received, held or forwarded;

The nature of business to be undertaken or reason for rental where rental is not for business purposes. A business can be defined as an activity involving the sale of goods and/or services;

Two forms of identification for all persons for whom mail is to be received, held or forwarded, of a type approved by the Company, including a ‘proof of identity’ and a ‘proof of address.

30.4 If you are applying on behalf of another individual or business, e.g. accountant, formation agent etc, we will also require your identification (proof of identity and proof of address).

30.5 Multiple company names and/or trading names cannot be applied to a single account. Each trading name will require its own account.

31 Renewals

31.1 All services are renewable on an annual or monthly basis at the discretion of the Company, except the registered office and directors service address which is purely an annual service.

31.2 Osoco Ltd. reserves the right to refuse a renewal of any service for any reason.

31.3 The Company will notify Clients of the account renewal fee when an account is due to expire or has expired.

31.4 Clients who have the auto-renew feature turned on will have their accounts automatically renewed. If paying by direct-debit is active as a payment method in the account our online system will automatically attempt to take payment by this method first and, upon failure of this method, it will attempt any subsequent payment methods the client has listed in their account.

31.5 If the Client has any mailing deposit left over then the amount will carry over to the next year if the account is renewed.

31.6 The Company may vary the renewal fee according to the services purchased and the mail forwarding address of the Client.

31.7 A compulsory account renewal is mandated if a Client continues to use the Address past the account expiry date.

31.8 It is your responsibility to ensure that your services are renewed.

31.9 Failure to pay within 3 weeks of the expiry date will result in mail services being suspended and then a further week it will be cancelled. Once cancelled, we are not under any obligation to hold or forward communications to you or to provide notification that communications have been received.

31.10 Continued use of service without payment – this includes without limitation, use of the address on websites, advertising and stationery, promotional material, business cards, email, social networking sites and other electronic methods. Customers who wilfully use the service without renewal payment will incur a monthly fee of £20 for each month of unauthorised usage.

32 Unpaid Invoices

32.1 The Company reserves the right to employ a debt collection agency to recover any monies owed. The collection process, in itself, may incur additional fees.

32.2 We use debt collection agencies to collect unpaid invoices that are outstanding for more than 60 days. Once an invoice is outstanding for 60 days this may then be passed over to a debt collection agency. A charge of invoice compensation may be added to the outstanding amount, along with an annual interest divided and added daily to the amount. Once the debt has been passed to a debt collection agency, we have no control of the debt.

32.3 Providing the debt is paid in full, we will continue to provide you with the services you signed up for. However, if you do not pay the amount owed, this will be chased and services to you or your company will be suspended. If you have any post this will not be forwarded to you and may be returned to sender. If you change your address on Companies House after an invoice is issued, the full amount will still stand.

32.4 If you continue to use our address and the invoice is unpaid, we may file a RP07 form to Companies House. They will send a letter to the address registered on companies’ house. If there is no response the registered address will be changed and defaulted to Companies House. (Please note the directors correspondence address may not change automatically. The director is personally liable for the debt for this service, not the registered company).

32.5 You may be taken to court to claim back debts owed.

33 Cancellation

33.1 Cancellations can be made at any time in writing giving 30 clear days’ notice.
Clients must inform the Company of their intention to terminate the account in writing through their online Dashboard or by sending an email to customer support.

33.2 Any monthly or annual subscriptions will need to be cancelled at least one full month before the anniversary of the subscription date. Any subscription cancellations received after this date will apply to the following year’s subscription.

33.3 The Company may terminate an account at any time with immediate effect and without refund if the Company suspects illegal usage of its Address(es) and Service(s) or if the Client is in material breach of these Terms & Conditions.

33.4 On termination of an account the Client must cease all use of the Address(es) purchased including, without limitation, from any electronic mail, all promotional activities utilising the Address, with HMRC, Companies House and any other regulatory authority.

33.5 The Company shall exercise the right to close any accounts if enquiries related to the account holder(s), company directors & shareholders and business activities are not answered adequately within 14 days of the request.

33.6 The Company reserves the right to cancel its Services if the Company receives complaints from law enforcement agencies or the general public or receives visits to our premises from enforcement officers, bailiff or debt collector. We further reserve the right to pass on your details to an enforcement officer,bailiff or debt collector should this occur.

33.7 The Company may inform law enforcement agencies if there is cause to suspect the Address(es) is/are being used for any illegal or anti-social purpose.

33.8 The Company reserves the right to cancel Services if we decide it is being abused with regard to the quantity or quality of the mail we need to process on behalf of a Client.

33.9 Termination shall be without prejudice to the accrued rights of the parties as at the date of termination.

33.10 No refund is provided for any unused portion of the contract

33.11 The Customer following termination hereby authorises the Company at the Company’s absolute discretion either to retain, or destroy any items of mail addressed to the Customer or any items on the Premises which are the property of the Customer, or to return them to the sender, or to return them to the last known address of the Customer at the Customer’s risk.

33.12 We have the right to cancel the services with no refund if:

i Inappropriate conduct. All staff must be treated with respect and dignity at all times. Conduct that we reasonably consider inappropriate or unacceptable, whether in person or on the telephone, includes (but is not limited to) aggressive behaviour, using foul language, intimidation and harassment. We reserve the right to suspend and/or cancel any service with immediate effect due to anything we consider inappropriate conduct.

34 ID

34.1 When you purchase services from us your acceptance of these Terms and Conditions of Service mean you are granting us authorization to undertake an online credit search with Lexis Nexis or any other related “soft” credit search. This is for the purpose of verifying your identity to help us comply with money laundering and ‘know your customer’ regulations. To do this, Lexis Nexis (or a similar agency) will check the information you have provided about yourself with information held about you on public databases. It will leave a soft footprint on your credit search file but this will not have any effect for future credit applications. A record of the search will also be retained by us.

34.2 We also require two forms of personal identification for all names in the account

You thereby agree to provide us with one photo identification (e.g. either a driving licence, national ID or passport) and one proof of address (to be dated within the last three months from an official source such as a bank statement, utility bill or tax statement).

34.3 In the event that you fail to provide such documentation to us then we reserve the right to cancel the contract without refund of any monies paid to us.

34.4 We also require a photo of the presenter of the identification; this will be requested in order to ensure the person presenting the identity is the person in the identity.

34.5 For Limited Company customers we will also require a copy of your certificate of incorporation.
34.6 If we are unable to confirm your identity via online electronic checks, you are required to provide certified copies signed by a professional person or authority. If not received in 10 days, we have the right to terminate the service without notice or refund.

34.7 Overseas ID – if you are based overseas we will require all ID to be notarised/certified.

34.8 An account will not be considered active until
a) We have received payment in full for the services needed;
b) Valid, up to date, ID is held for every name on the account.
c) you have email confirmation that your services have been approved

No approval to use our address or services is granted until we receive and approve your ID.

34.9 Changes to Director Names, Addresses and forwarding address will require new proof of address documents to be submitted for verification. Mail will be held until such time, proof has been provided to our satisfaction.

35 What you cannot use the address for

35.1 You agree that you will not use the service for any illegal or illegitimate purposes, If we discover or suspect that our services are being used for inappropriate, illegal, unethical or immoral purposes (including cold calling), your services will be immediately suspended pending further investigation. If after investigation you are found to be using the address for illegal or illegitimate purposes this constitutes grounds for immediate termination of services by us.

35.2 You cannot use our address for:
• The delivery of goods for your company and we reserve the right to refuse goods deliveries.
• As a physical place of business (as required by HMRC) for VAT purposes
• The address should NOT be used to register vehicles with the DVLA, mail will be returned to sender without notification.
• The address should NOT be used to register to vote or as a residential address for claiming UK benefits.
• Any illegal activity.
• The purchase of any address service, including but not limited to our Registered Office Address, Service Address and/or Mail Forwarding Address does not entitle the customer to list the address as a physical location on Google Maps, Google My Business or any other similar tool used for advertising a physical location. We reserve the right to advise any visitors to our office(s) that you have a virtual business address only.

MLR Registrations: we do not allow MLR registrations at our address.

Electoral Registration: we do not allow use of any address for the purposes of electoral registration. To provide false information in the pursuit of electoral registration is a criminal offence which carries a custodial sentence and/or fine. All such breaches will be reported to Police for investigation.

Driving Licence & Vehicle Registrations: Documentation from DVLA can of course be received, however, the office address should not feature on DVLA documents that belong to you. DVLA issue appropriate guidance on their website https://www.gov.uk/change-address-driving-licence. Please note that there is a £1000 fine for failing to tell DVLA when a license holders address changes.

Vehicle Penalties. Our address may NOT be used for receiving penalties or fines relating to vehicles, including but not limited to speeding fines, penalty charge notices and parking charge notices. This kind of mail will be returned to sender without notification.

Prohibited Goods: include: Medicines, Drugs, Aerosols, Nail Varnish, Polish & Gel, and Perfumes & Aftershaves. This is not a comprehensive list.
Sending Lithium Batteries (or not sure): Only send in strong rigid packaging and connected to an electronic device such as mobile phone, digital camera or laptop. Maximum two per consignment.

Warning: UK Controlled Drugs: Any parcels containing controlled drugs Class A, B and C (steroids) will be confiscated and destroyed by the UK Border Agency (Customs). In the event of such a parcel being delivered to our premises, the police will be informed of the sender and the parcel handed to the Police for analysis and possible police action.

36 Use of your Data

General Data Protection Regulation ( Data Protection Act (the Act) )

All client information is treated with the greatest of respect, in the strictest confidence.

36.1 The information collected during your application may also be used to verify identity which is part of our legal obligation by HMRC and is laid out above in the ID section regarding the Money Laundering Regulations. That information will be held securely on our systems. We will store the information and our verification thereof in accordance with relevant legislation.

36.2 In order to provide you with our services, you are required to provide us with certain information, which is used to create your online account, and we may have to disclose to third parties. For example, our website developers and hosting company may access your records to assist us in fixing any technical problems, and have their own strict security and privacy policy procedures to follow. If paying by card, you will be diverted to a secure payment page hosted by our payment provider, Global Iris/Global Payments/Stripe/Go Cardless, and asked to provide debit/card information. After payment you are redirected back our site to complete your application, I-Support Business does not store or have access to your full card details. This is stored in line with their privacy policies. The only information retained is information supplied in the process of subscribing to our services.

36.3 The Regulations confers rights of access to certain information we hold. You have the right to access your personal data and any supplementary information we may hold, so that you are aware of and can verify the lawfulness of the processing. The information can be provided free of charge but will incur a “reasonable fee” based on the administrative cost to provide the information, if is the request is manifestly unfounded or excessive. This will be provided within 1 month of the request.

36.4 As required by the Money laundering Act, all data will be kept for 5 years after the business relationship ends.

36.5 In addition this information may be used for the prevention or detection of offences for fraud prevention purposes. We will never reveal a client’s identity unless required to by law or for the purpose of collecting debts owed to us. We may share any information we collect with the Police to assist with investigations and/or enquiries as well as other public or private sector agencies or representative bodies complying with legislation and in accordance with relevant statutory and regulatory obligations.

36.6 The Company reserves the right, at its absolute discretion, to withhold from forwarding and/or to pass to any relevant authority, including Trading Standards, the National Crime Agency, HM Revenue and Customs and the police, any mail delivered to you at the Address, without notice to you.

36.7 We will treat personal data collected by us in a secure and confidential manner. We will not sell or make your information available to any third party for their own marketing purposes. We may provide your details to online review websites in order to promote our business, but we would seek your consent first and you can opt out.

36.8 We do not collect any information of any nature from anyone browsing our website. We do not use cookies, hidden scripts or any third-party services with the exception of anonymously counting the number of visitors to this website and cookies needed to enable the website to function.

36.9 We do not lend, rent or sell our client list to anyone, nor do we spam or send unsolicited mails to any email address submitted at any time other than those needed to manage a client’s account.

36.10 Bailiffs and Debt Collectors. We reserve the right to pass on your details to a bailiff or debt collector should bailiffs or debt collectors arrive at our door.

37.0 Business Bank Accounts

37.1 By the Client selecting the business bank account service the Company does not guarantee its provision.

37.2 Business bank accounts are opened by and provided by the respective UK bank(s) and are subject to the terms and conditions set forth by the bank(s) at the time of account opening.

37.3 The Company will forward the Client’s details to the respective bank(s) directly or indirectly via an agent in order to facilitate the opening of a business bank account.

37.4 The Client agrees to be contacted directly by the respective bank(s).

38 Liability & Indemnity

38.1 To the maximum extent permitted by applicable law, the Company will not be liable to the Client for any loss or damage arising out of or resulting from the performance or breach of this Agreement.

38.2 The Company shall not be liable to or be deemed to be in breach of this Agreement by reason of any delay in performing, or any failure to perform, any of the Company’s obligations in relation to the Services, if the delay failure or loss was due to any cause beyond the Company’s reasonable control.

38.3 The Company will under no circumstances whatever be liable to the Client, whether in contract, tort (including negligence), breach of statutory duty, in equity, at law, or otherwise, arising under or in connection with the agreement for any loss of sales, profits, revenue, business, loss or corruption of information, data or software, loss of anticipated saving, loss of business opportunity, loss of goodwill or any indirect or consequential loss even if the Company has been advised of the possibility of such damages.

38.4 The Client agrees to indemnify and keep the Company indemnified against all actions, claims, proceedings, costs, damages and expenses (including, without limitation, legal fees) arising out of the breach of any of the warranties contained within this Agreement.

38.5 Due to the type of service the Company provides, the Company’s liability in respect of all claims arising out of or in connection with your use of this website shall not exceed an amount equal to the sums payable by you to us.

38.6 You agree to indemnify and hold the Company and its employees harmless from any claim or demand, including reasonable legal fees, made by any third party.

We will not accept any compensation claim that is the result of consequential loss to your business and by accepting these terms you fully agree to indemnify us from any such claim.

You also agree that any such claims will be handled solely and completely between you and the third party. If the third party fails to deliver on a service, we will not be liable, nor applicable to any form of refunds or compensation claims related to the service.

38.7 We accept no responsibility for loss or personal injury caused to clients or guests when visiting our premises.

39 Force Majeure:

In connection with the supply of any goods or services ordered by you through the Website, The Company shall not be liable for any delay or failure to perform any of our obligations if the delay or failure results from events or circumstances outside our reasonable control, including but not limited to acts of God, power failure, Internet Service Provider failure, strikes, lock outs, industrial action, civil unrest, fire, flood, storms, earthquakes, communication failures, acts of terrorism, acts of war, pandemic, computer system failures, governmental action or accidents and we shall be entitled to a reasonable extension of our obligations to you (to the extent we owe any such obligations) should a

Force Majeure event occur or any other event that is beyond our control.

English courts shall have exclusive jurisdiction over any dispute or difference whatsoever arising out of or in connection with the Client’s use of the website or the purchase of any products or services from it.

 We shall not be liable to you for any breach in terms and conditions or any failure to provide services resulting from any event beyond our control including, without limitation, breakdown of systems, network access, fire, explosion, and accident, acts of God or extreme weather.

40 Intellectual Property Rights

40.1              Nothing in this Agreement is intended to or shall be deemed to transfer any Intellectual Property Rights in the Address or Services to the Client. Any goodwill that may arise by virtue of the Client’s use of the Address shall vest in the Company automatically upon creation.

40.2              The Client may not use the name I-Support or I-Support Business or the telephone numbers and the domain names which resolve to the Website or the Address provided by the Company for any purposes save as expressly permitted by this Agreement.

40.3              The Company reserves the right to refuse to provide Services to any person with a company name or trading name which, at its absolute discretion, it considers to be confusingly similar to any name or trademark used or likely to be used by the Company.

40.4              The copyright on this website belongs to Osoco Ltd. All other intellectual property rights are reserved. All contents of this website are the copyrighted property of Osoco Ltd and are protected by English and international copyright laws. You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Osoco Ltd without our prior express written consent.

All copyright, trademarks and all other intellectual property rights in the website and its content (including without limitation the website design, structure, layout, text, graphics and all software and source codes connected with the website) are owned by or licensed to Osoco Ltd or otherwise used by Osoco Ltd as permitted by law.

 

 

• I-Support Business
• 1: Website
• 2. Our Privacy Policy
• 3 Agreement
• 4. Service Provision
•  
• 6 Registered Office Address
• 7 Directors Service Address
• 8 Change of Registered Office and Directors Details
• 9 Using our Address at Companies House without payment
• 10 Business Address
• 11 All Mail Package
• 12 Mail Forwarding for Individuals
• 13 Forwarding of Customers Mail
• 14 Forwarded mail returned
• 15 Post Scanning & Storage
• 16 Post Holding/Document Storage
• 17 Receiving Parcels
• 18 Opening and Handling your mail/parcels
• 19 Uncollected Parcels
• 20 Junk Mail
• 21 Refusing Your Mail
• 22 Insurance for Parcel and Mail Forwarding
• 23 Courier and Third Party Collections
• 24 Change of Address
• 25 Non-Active Accounts
• 26 Fees
• 27 Deposits
• 28 Discounts
• 29 Refund Policy
• 30 Ordering
• 31 Renewals
• 32 Unpaid Invoices
• 33 Cancellation
• 34 ID
• 35 What you cannot use the address for
• 36 Use of your Data
• 37.0 Business Bank Accounts
• 38 Liability & Indemnity
• 39 Force Majeure:
• 40 Intellectual Property Rights